Our accessibility statement

Last updated: 17th November 2025

Our commitment to accessibility

At Breast Cancer UK, we are dedicated to ensuring digital accessibility for all users, including people with disabilities. We continuously strive to improve the user experience and adhere to evolving accessibility standards. Our goal is to provide content that is accessible, usable and inclusive for everyone.

Conformance status

Current standard: Our website (breastcanceruk.org.uk) is designed with the aim of meeting the Web Content Accessibility Guidelines (WCAG) 2.2 AA/AAA criteria.

Future enhancements: As the accessibility landscape evolves, we are closely monitoring the upcoming WCAG 3.0 guidelines and will work diligently to incorporate these enhancements into our digital assets as soon as practicable.

Please note that while we aim for full conformance, some dynamic features or third-party content may not yet fully meet these standards. We are continuously working to address these issues.

Technical standards

Accessibility guidelines: We are developing and maintaining our site in accordance with WCAG 2.2 (AA/AAA) and preparing for adoption of WCAG 3.0 (Bronze, Silver, Gold) once released.

Assistive technologies:

• Screen readers: JAWS, NVDA, VoiceOver
• Magnifiers: ZoomText
• Keyboard-only navigation

Known limitations

Despite our ongoing efforts, the following areas do not yet fully conform to WCAG 2.2 AA/AAA. We have referenced each failure against the relevant WCAG criterion and provided an estimated resolution date.

• Missing alternative text on images (WCAG 1.1.1 Non-text Content):

Several images across the website currently lack appropriate alt text. This may present challenges for screen reader users and others relying on non-visual forms of navigation. We are conducting a full audit of all images on the site and creating meaningful alt text for each one.

Estimated resolution: December 2025.

• Links require discernable description (WCAG 2.4.4 and 4.1.2)

This requirement helps ensure that users with disabilities can understand where a link will take them before activating it, improving navigation, usability, and compliance.

Estimated resolution: December 2025.

Disproportionate burden

We recognise that in some cases achieving full conformance may impose an unreasonable burden in terms of cost, time or technical limitations. For example, converting extensive archives of legacy PDF documents into fully accessible formats may be disproportionate given current resources. In such instances we will provide alternative formats (such as plain-text summaries or audio recordings) upon request and will continue to prioritise accessible creation of new content. We regularly review these considerations to ensure any burdens remain reasonable while still progressing toward full accessibility.

Additional disproportionate burden includes certain brand colours not meeting minimum contrast requirements (WCAG 1.4.3 Contrast Minimum and WCAG 1.4.6 Contrast Enhanced):

Some of the branding colours currently in use across the website do not meet minimum contrast standards. This may impact users with low vision, colour blindness or other visual impairments. To assist with this, we have implemented an alternate contrast version of the colour-scheme on the site, providing improved text and interface contrast for users who require it.

Feedback and contact information

We welcome your input in our accessibility journey. If you encounter any difficulty or have suggestions for improvement, please contact us by one of the following methods:

• Email: [email protected]
• Phone: 0208 1327088
• Mail: Breast Cancer UK Ltd, BM Box 7767, London, WC1N 3XX

We aim to acknowledge and respond to all accessibility feedback within 5 business days.

Requesting alternative formats

If you require content in an alternative format (such as large print, audio or an accessible PDF), please contact us using the details above. We are committed to providing materials in formats that meet your needs and will endeavour to fulfil requests promptly.

Our process and future plans

• Ongoing audits: We perform regular accessibility audits, both internally and with external experts, to identify and address remaining barriers.
• Training and development: Continuous accessibility training ensures staff remain informed on best practices.
• Remediation roadmap: We maintain an internal roadmap listing known issues, their WCAG references and estimated completion dates, reviewed and updated regularly.
• Future standards: We are dedicated to keeping pace with evolving guidelines, including the introduction of WCAG 3.0.

Reporting and resolving accessibility issues

To report an accessibility problem, please provide a detailed description of the issue, including steps to reproduce it, to:

• Email: [email protected]

We strive to acknowledge all accessibility-related feedback within 5 business days and to resolve reported issues as promptly as possible.

Legal disclaimer

While we are committed to making our website accessible, some content provided by third parties may not fully conform to WCAG 2.2 or future WCAG 3.0 standards. This statement does not apply to content not controlled by Breast Cancer UK.

Additional resources

For more information about web accessibility, please refer to WCAG 2.2 guidelines, the upcoming WCAG 3.0 framework, and general accessibility tools and resources.

Thank you for visiting Breast Cancer UK. Your experience matters to us, and we appreciate your feedback as we work to continuously improve our digital accessibility.